How long does it take to receive my product?

 

Typically, it takes about 2-5 business days for our products to be produced and sent out. Once shipped, We will deliver continental AU orders in 6-9 business days.

Please note that during the holidays our production time may vary.

Tips: As the impact of COVID-19, the delivery may be delayed according to the local epidemic situation and government policies.

 

Can I change the destination country of my order?

 

After your order has been sent out, you may not change your shipping address.

 

How long will it be shipped when I finished the payment?

About 2-5 business days to handcraft then will send it to you. And we provide DHL FEDEX and so on. It will take about 8-12 business days for Standard Shipping and 2-4 business days for Express Shipping.

 

How much is shipping?

We provide Free Shipping over A$69.

You can choose the delivery method during checkout:

• Express Shipping: A$38.95( orders over A$25) - Free Over A$250.00
  Delivery usually takes 2-5 business days
• Standard Shipping: A$8.99-Free Over A$69.00 
  Delivery usually takes 8-12 business days

 

How will I know my order has shipped?

 

You will receive a shipping confirmation email once your order is ready to ship. Please note that orders may take up to 3-6 business days to process before they are shipped due to customized work involved.

Please keep in mind delivery dates may change due to inclement weather conditions or holiday. 

 

Please note:

 

If your personalized product was remade, your order might be delayed. Only those items that passed the quality inspection process can be sent out. Our standard is to supply you a perfect gift.